AI Features · Pilot

AI Auto-Reply — Context-Aware Instant Responses

OptiKratos AI Auto-Reply generates context-aware responses to customer messages on WhatsApp, email, and web chat — instantly, 24/7 — trained on your product knowledge and brand voice.

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Unified with CRM and WhatsApp on one platform
SOC 2 certified, GDPR ready

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AI Features features

What AI Auto-Reply — Context-Aware Instant Responses includes

Every capability ships as part of your OptiKratos workspace — no add-ons.

Context-aware responses

AI understands conversation history and customer intent before replying.

Knowledge base training

Train AI on your FAQs, product docs, and pricing to give accurate answers.

Multi-channel operation

Auto-replies on WhatsApp, email, and web chat from one configuration.

Escalation rules

Define when to escalate to a human — by keyword, sentiment, or topic.

Business hours controls

Enable auto-reply only outside business hours, or 24/7.

CRM logging

Every auto-reply and customer response logged to the CRM contact record.

Why OptiKratos

Benefits of AI Auto-Reply — Context-Aware Instant Responses

Instant responses — never make customers wait
Trained on your specific products and pricing
Escalates to humans at the right moment
All channels covered from one configuration
Every interaction logged to CRM automatically

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AI Auto-Reply — Context-Aware Instant Responses — frequently asked questions

Everything you need to know about AI Auto-Reply — Context-Aware Instant Responses on OptiKratos.

AI Auto-Reply automatically generates and sends context-aware responses to inbound messages on WhatsApp, email, and web chat — based on your product knowledge base and brand voice, available 24/7.

Yes. You can configure auto-reply to activate only outside business hours, only on specific channels, or only for certain message types — with full escalation rules for complex enquiries.

AI Auto-Reply handles individual message responses with minimal configuration — ideal for FAQs and simple enquiries. AI Chatbot manages full multi-turn conversation flows with lead qualification and booking logic.

Upload your FAQs, product documentation, and pricing to the knowledge base. The AI uses this as its source of truth and will not answer questions outside its training data without escalating.

14-day free trial · No credit card

Start using AI Auto-Reply — Context-Aware Instant Responses today

Full access on every plan. Upgrade as your team grows.

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Part of AI Features · SOC 2 · GDPR ready · Dedicated onboarding