Conversation Intelligence for Revenue Teams
OptiKratos Conversation Intelligence surfaces deal risk, buyer sentiment, and coaching moments from every call and message — automatically synced to your CRM pipeline on one secure cloud platform.
- Catch deal risks before they become losses
- Coach reps with real data, not gut feeling
- No manual note-taking after calls
- Consistent capture of every buyer signal
- Unified view across calls and WhatsApp
Independent ratings on G2, Capterra, and more
What Conversation Intelligence does
Call & message transcription
Automatic transcription of voice calls and WhatsApp threads in real time.
Sentiment trend analysis
Track buyer sentiment across the conversation timeline.
Deal risk scoring
AI flags at-risk deals based on talk patterns, objections, and silence ratios.
Next-best-action suggestions
Recommended follow-up actions delivered to CRM after each interaction.
Rep performance coaching
Talk-to-listen ratio, filler words, and topic coverage per rep.
Topic & keyword extraction
Identify competitor mentions, pricing objections, and feature requests at scale.
Why teams use Conversation Intelligence
- Catch deal risks before they become losses
- Coach reps with real data, not gut feeling
- No manual note-taking after calls
- Consistent capture of every buyer signal
- Unified view across calls and WhatsApp
Post-call pipeline — automatic
Every call ends with a transcript, AI summary, and CRM update.
Call placed
Voice AI handles the conversation
Transcript
Live speech-to-text captured
AI summary
Key points & sentiment scored
CRM write-back
Deal & contact fields updated
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
Conversation Intelligence — FAQ
Common questions about how OptiKratos handles this capability.
Related AI capabilities
Voice AI Agents
OptiKratos Voice AI Agents run fully autonomous inbound and outbound calls
Sentiment Analysis
OptiKratos Sentiment Analysis monitors buyer and customer emotion across every WhatsApp thread, call transcript, and email
AI Lead Scoring
OptiKratos AI Lead Scoring ranks every contact by conversion likelihood
Deal Probability & Forecast AI
OptiKratos Deal Probability AI predicts close likelihood for every open opportunity
Start using Conversation Intelligence today
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required