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Shared Sales Inbox — Omnichannel Team Inbox

OptiKratos Shared Sales Inbox unifies WhatsApp, email, web chat, Instagram, and Messenger into one team inbox — with routing rules, SLA timers, and full CRM context on every conversation.

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Unified with CRM and WhatsApp on one platform
SOC 2 certified, GDPR ready

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Sales Software features

What Shared Sales Inbox — Omnichannel Team Inbox includes

Every capability ships as part of your OptiKratos workspace — no add-ons.

Omnichannel messages

WhatsApp, email, Instagram, Messenger, and web chat — one inbox.

Smart routing

Auto-assign conversations to the right rep by skill, language, or availability.

CRM context on every chat

See the contact's deal history, tags, and last activity before you reply.

SLA timers

Track first-response and resolution time against your team SLA targets.

Canned responses

Save approved replies and share them across the entire team.

Notes & mentions

Add internal notes to conversations and @mention teammates for context.

Why OptiKratos

Benefits of Shared Sales Inbox — Omnichannel Team Inbox

No conversation lost across channels
CRM context on every message — no tab switching
SLA compliance tracked automatically
WhatsApp, email, and chat in one view
Scales from solo reps to 200-seat support teams

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Related features on OptiKratos

Contact ManagementUnified 360° contact profiles with full interaction historyLearn more Lead ManagementCapture, score, and route every inbound lead automaticallyLearn more Email TrackingSee opens, clicks, and replies — live — from within CRMLearn more Sales AutomationTrigger-based automation for follow-ups and routingLearn more

Shared Sales Inbox — Omnichannel Team Inbox — frequently asked questions

Everything you need to know about Shared Sales Inbox — Omnichannel Team Inbox on OptiKratos.

A shared sales inbox is a centralised messaging interface where a sales or support team receives and responds to messages from all channels — WhatsApp, email, web chat, and social — in one place, with routing, assignment, and CRM context built in.

Yes. OptiKratos is a Meta Official BSP. WhatsApp Business API messages appear in the shared inbox alongside email and chat — with full CRM context and reply capability without leaving the inbox.

Messages are routed based on rules you define: channel, language, keyword, contact owner, or round-robin. Agents can also self-assign or escalate conversations. You can set availability hours so messages queue or auto-reply outside business hours.

OptiKratos tracks first-response time and resolution time per conversation against SLA targets you define. Breaches trigger alerts to managers, and reports show SLA compliance by team, channel, and time period.

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Start using Shared Sales Inbox — Omnichannel Team Inbox today

Full access on every plan. Upgrade as your team grows.

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Part of Sales Software · SOC 2 · GDPR ready · Dedicated onboarding