AI for Retail — WhatsApp Commerce
OptiKratos AI turns WhatsApp into a sales channel for retail brands — with catalog browsing, cart recovery automations, and personalised product recommendations powered by CRM segments and purchase history.
- Turn WhatsApp into a measurable revenue channel
- Recover abandoned carts at scale automatically
- Increase repeat purchase rate with personalised recommendations
- Reduce customer service load with automated order updates
- Unified CRM view of online, WhatsApp, and in-store purchases
Rated 4.5+ by 100,000+ companies in 179 countries
What AI for Retail — WhatsApp Commerce does
WhatsApp catalog browsing
Customers browse and order directly from your product catalog inside WhatsApp.
Abandoned cart recovery
Automated WhatsApp messages re-engage customers who left items in their cart.
Personalised product recommendations
AI recommends products based on purchase history and browsing behaviour.
Order status updates
Automatic shipping and delivery notifications via WhatsApp — no call centre required.
Post-purchase review requests
Automated review and feedback collection via WhatsApp after delivery.
CRM-powered segmentation
Target campaigns to segments based on purchase frequency, category, and CLV.
Why teams use AI for Retail — WhatsApp Commerce
- Turn WhatsApp into a measurable revenue channel
- Recover abandoned carts at scale automatically
- Increase repeat purchase rate with personalised recommendations
- Reduce customer service load with automated order updates
- Unified CRM view of online, WhatsApp, and in-store purchases
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
AI for Retail — WhatsApp Commerce — FAQ
Common questions about how OptiKratos handles this capability.
Related AI capabilities
AI Chatbots
OptiKratos AI Chatbots provide sub-second responses across WhatsApp, web chat, and email
AI Automation
OptiKratos AI Automation connects your CRM, WhatsApp, email, and voice channels in intelligent multi-step workflows
Natural Language Processing
OptiKratos NLP processes every inbound message
Sentiment Analysis
OptiKratos Sentiment Analysis monitors buyer and customer emotion across every WhatsApp thread, call transcript, and email
Start using AI for Retail — WhatsApp Commerce today
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required