NLP for Customer Conversations
OptiKratos NLP processes every inbound message — classifying intent, extracting named entities, and routing conversations — directly within your CRM and WhatsApp flows on a single secure platform.
- Route conversations to the right team instantly
- Reduce message triage time by automating classification
- Extract structured data from unstructured customer messages
- Spot trends before they become issues
- Works across WhatsApp, email, and web chat
Rated 4.5+ by 100,000+ companies in 179 countries
What Natural Language Processing does
Intent classification
Identify purchase intent, support request, or churn signal in real time.
Entity extraction
Pull product names, dates, amounts, and locations from unstructured text.
Topic modelling
Cluster conversations by theme across thousands of messages.
Multilingual support
Process text in 40+ languages without separate model deployments.
Conversation summarisation
Auto-generate thread summaries for CRM notes and handoffs.
Keyword & trend detection
Surface emerging topics and competitor mentions across your inbox.
Why teams use Natural Language Processing
- Route conversations to the right team instantly
- Reduce message triage time by automating classification
- Extract structured data from unstructured customer messages
- Spot trends before they become issues
- Works across WhatsApp, email, and web chat
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
Natural Language Processing — FAQ
Common questions about how OptiKratos handles this capability.
Related AI capabilities
Named Entity Recognition
OptiKratos Named Entity Recognition scans every inbound message for companies, contacts, products, and dates
Sentiment Analysis
OptiKratos Sentiment Analysis monitors buyer and customer emotion across every WhatsApp thread, call transcript, and email
AI Chatbots
OptiKratos AI Chatbots provide sub-second responses across WhatsApp, web chat, and email
Conversation Intelligence
OptiKratos Conversation Intelligence surfaces deal risk, buyer sentiment, and coaching moments from every call and message
Start using Natural Language Processing today
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required