AI Business Process Automation
OptiKratos Business Process Automation orchestrates complex multi-step, multi-team processes — approvals, compliance checks, and cross-department handoffs — using AI routing and CRM write-back on one unified cloud platform.
- Eliminate bottlenecks in multi-team approval chains
- Enforce compliance requirements without manual oversight
- Reduce process cycle time with automated handoffs
- Full audit trail for regulatory and internal review
- Connect CRM outcomes to external systems automatically
Independent ratings on G2, Capterra, and more
What Business Process Automation (BPA) does
Process orchestration
Coordinate multi-step processes across sales, marketing, CS, and operations teams.
Approval workflows
Route deals, discounts, and contract changes to the right approver automatically.
SLA monitoring
Track and alert on process steps that breach time-based service levels.
Compliance checkpoints
Enforce mandatory data capture, review steps, and sign-off requirements.
System integrations
Connect external systems via webhooks and API triggers within the BPA flow.
Process audit trail
Full log of every process step, actor, timestamp, and decision for compliance reporting.
Why teams use Business Process Automation (BPA)
- Eliminate bottlenecks in multi-team approval chains
- Enforce compliance requirements without manual oversight
- Reduce process cycle time with automated handoffs
- Full audit trail for regulatory and internal review
- Connect CRM outcomes to external systems automatically
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
Business Process Automation (BPA) — FAQ
Common questions about how OptiKratos handles this capability.
Related AI capabilities
AI Automation
OptiKratos AI Automation connects your CRM, WhatsApp, email, and voice channels in intelligent multi-step workflows
AI Analytics
OptiKratos AI Analytics powers predictive forecasting, anomaly detection, and revenue intelligence across your CRM pipeline, WhatsApp campaigns, and customer success data
Named Entity Recognition
OptiKratos Named Entity Recognition scans every inbound message for companies, contacts, products, and dates
Next Best Action
OptiKratos Next Best Action surfaces the highest-impact step for every deal and contact
Start using Business Process Automation (BPA) today
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required