AI Capabilities — from chatbots to voice agents
Native AI built into OptiKratos CRM, WhatsApp, and automation — with transcripts, summaries, and pipeline write-back on every interaction.
Rated 4.5+ by 100,000+ companies in 179 countries
All AI capabilities
Voice AI Agents
OptiKratos Voice AI Agents run fully autonomous inbound and outbound calls
AI Chatbots
OptiKratos AI Chatbots provide sub-second responses across WhatsApp, web chat, and email
Conversation Intelligence
OptiKratos Conversation Intelligence surfaces deal risk, buyer sentiment, and coaching moments from every call and message
Natural Language Processing
OptiKratos NLP processes every inbound message
Named Entity Recognition
OptiKratos Named Entity Recognition scans every inbound message for companies, contacts, products, and dates
Sentiment Analysis
OptiKratos Sentiment Analysis monitors buyer and customer emotion across every WhatsApp thread, call transcript, and email
AI Lead Scoring
OptiKratos AI Lead Scoring ranks every contact by conversion likelihood
Deal Probability & Forecast AI
OptiKratos Deal Probability AI predicts close likelihood for every open opportunity
Churn Prediction
OptiKratos Churn Prediction flags at-risk accounts weeks before renewal
Customer Lifetime Value (CLV) Modeling
OptiKratos CLV Modeling calculates predicted lifetime revenue for every customer account
Next Best Action
OptiKratos Next Best Action surfaces the highest-impact step for every deal and contact
AI Analytics
OptiKratos AI Analytics powers predictive forecasting, anomaly detection, and revenue intelligence across your CRM pipeline, WhatsApp campaigns, and customer success data
AI Automation
OptiKratos AI Automation connects your CRM, WhatsApp, email, and voice channels in intelligent multi-step workflows
Business Process Automation (BPA)
OptiKratos Business Process Automation orchestrates complex multi-step, multi-team processes
Why OptiKratos AI
Not a bolt-on AI widget — a unified revenue platform with AI built into every layer.
CRM write-back
Every AI interaction — call, chat, or message — automatically updates your CRM deal stage, contact record, and next steps. Zero manual logging.
WhatsApp-native
AI chatbots, voice follow-ups, and automation workflows run directly inside WhatsApp Business — where your customers already are.
Tenant-isolated
Your data trains your models. Tenant isolation ensures your conversations, training data, and CRM records are never shared with other organisations.
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
AI Capabilities — FAQ
Start building with AI capabilities
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required