Named Entity Recognition for CRM Data
OptiKratos Named Entity Recognition scans every inbound message for companies, contacts, products, and dates — and enriches CRM records automatically, eliminating manual data entry across your entire pipeline.
- Eliminate manual CRM data entry from messages
- Enrich contact records from inbound WhatsApp and email
- Catch competitor mentions across your inbox
- Build structured datasets from unstructured conversations
- Custom entities for your specific domain and terminology
Independent ratings on G2, Capterra, and more
What Named Entity Recognition does
Company & person extraction
Identify and link organisation names and contact names from unstructured text.
Product & service recognition
Detect mentions of your products, competitors, and service categories.
Date & time normalisation
Convert "next Tuesday" or "end of quarter" into structured date fields in CRM.
Custom entity types
Train the model on domain-specific entities relevant to your industry.
Automatic CRM enrichment
Extracted entities map to CRM fields and contact records automatically.
Confidence scoring
Each extracted entity carries a confidence score so you can set review thresholds.
Why teams use Named Entity Recognition
- Eliminate manual CRM data entry from messages
- Enrich contact records from inbound WhatsApp and email
- Catch competitor mentions across your inbox
- Build structured datasets from unstructured conversations
- Custom entities for your specific domain and terminology
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
Named Entity Recognition — FAQ
Common questions about how OptiKratos handles this capability.
Related AI capabilities
Natural Language Processing
OptiKratos NLP processes every inbound message
Sentiment Analysis
OptiKratos Sentiment Analysis monitors buyer and customer emotion across every WhatsApp thread, call transcript, and email
AI Automation
OptiKratos AI Automation connects your CRM, WhatsApp, email, and voice channels in intelligent multi-step workflows
AI Chatbots
OptiKratos AI Chatbots provide sub-second responses across WhatsApp, web chat, and email
Start using Named Entity Recognition today
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required