Churn Prediction for Customer Success
OptiKratos Churn Prediction flags at-risk accounts weeks before renewal — analysing engagement decline, sentiment drop, and reduced product usage across your CRM, WhatsApp, and conversation history on one platform.
- Intervene before customers decide to cancel
- Prioritise CS team effort on highest-risk accounts
- Understand which behaviours predict churn in your business
- Automate save campaigns for mid-risk accounts
- Improve net revenue retention with early action
Independent ratings on G2, Capterra, and more
What Churn Prediction does
Churn risk score per account
ML model assigns a 0–100 churn risk score updated weekly per customer account.
Early warning alerts
Notifications when an account crosses a risk threshold — weeks before renewal.
Sentiment-based signals
Declining conversation sentiment feeds directly into the churn model.
Engagement decay tracking
Tracks message reply rate, login frequency, and feature usage decline.
Intervention playbooks
Recommended save actions per risk level delivered to the CS team.
Cohort churn analysis
Segment churn risk by plan type, industry, or onboarding cohort.
Why teams use Churn Prediction
- Intervene before customers decide to cancel
- Prioritise CS team effort on highest-risk accounts
- Understand which behaviours predict churn in your business
- Automate save campaigns for mid-risk accounts
- Improve net revenue retention with early action
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
Churn Prediction — FAQ
Common questions about how OptiKratos handles this capability.
Related AI capabilities
Customer Lifetime Value (CLV) Modeling
OptiKratos CLV Modeling calculates predicted lifetime revenue for every customer account
Sentiment Analysis
OptiKratos Sentiment Analysis monitors buyer and customer emotion across every WhatsApp thread, call transcript, and email
Next Best Action
OptiKratos Next Best Action surfaces the highest-impact step for every deal and contact
AI Analytics
OptiKratos AI Analytics powers predictive forecasting, anomaly detection, and revenue intelligence across your CRM pipeline, WhatsApp campaigns, and customer success data
Start using Churn Prediction today
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required