Sentiment Analysis for Sales & Support
OptiKratos Sentiment Analysis monitors buyer and customer emotion across every WhatsApp thread, call transcript, and email — alerting your team in real time and updating deal health in your CRM pipeline automatically.
- Catch unhappy customers before they churn
- Prioritise deals with declining sentiment
- Identify coaching moments for reps
- Trigger save campaigns automatically
- Unified sentiment view across all channels
Rated 4.5+ by 100,000+ companies in 179 countries
What Sentiment Analysis does
Real-time sentiment scoring
Positive, neutral, or negative score on every inbound message.
Deal health indicators
Aggregate sentiment trend mapped to deal risk score in the pipeline.
Churn risk alerts
Proactive notification when a customers sentiment drops below threshold.
Rep-level sentiment tracking
Compare sentiment outcomes across your sales and support team.
Omni-channel coverage
Unified sentiment across WhatsApp, email, web chat, and voice transcripts.
Sentiment-triggered workflows
Auto-enrol contacts in save sequences when negative sentiment is detected.
Why teams use Sentiment Analysis
- Catch unhappy customers before they churn
- Prioritise deals with declining sentiment
- Identify coaching moments for reps
- Trigger save campaigns automatically
- Unified sentiment view across all channels
Built for regulated environments
Tenant-isolated RAG
Your training data never crosses tenant boundaries. Each organisation has a dedicated vector store.
RBAC on AI APIs
Role-based access controls on every AI endpoint — fail-closed by default when permissions are absent.
Cloud SaaS · Operated by Synoviq
Fully managed cloud infrastructure. No GPU hardware to provision, no model updates to manage.
AI packaging — included in your plan
Every tier is operated by Synoviq on a multi-tenant cloud — no GPU infra to manage. See full pricing →
AI Starter
Included in Growth plan+
- AI Chatbots (WhatsApp & web)
- Auto-reply with intent detection
- Basic workflow automation
- NLP intent classification
- Up to 5,000 conversations/month
AI Pro
Included in Scale plan+
- Everything in AI Starter
- Voice AI Agents (Pilot)
- Conversation Intelligence
- Lead Scoring & Deal Probability
- Sentiment Analysis & NER
- Next Best Action
- AI Analytics & forecasting
- Unlimited conversations
AI Enterprise
Included in Enterprise
- Everything in AI Pro
- Voice clone & 2h+ calls
- Custom RAG with tenant isolation
- Churn Prediction & CLV Modeling
- Business Process Automation (BPA)
- Data residency options
- SLA + dedicated support
Sentiment Analysis — FAQ
Common questions about how OptiKratos handles this capability.
Related AI capabilities
Conversation Intelligence
OptiKratos Conversation Intelligence surfaces deal risk, buyer sentiment, and coaching moments from every call and message
Natural Language Processing
OptiKratos NLP processes every inbound message
Churn Prediction
OptiKratos Churn Prediction flags at-risk accounts weeks before renewal
Next Best Action
OptiKratos Next Best Action surfaces the highest-impact step for every deal and contact
Start using Sentiment Analysis today
Full platform access from day one. No credit card required.
Cloud SaaS · Operated by Synoviq · Tenant-isolated · No self-host required